At Kreem , we aim to ensure a smooth and satisfying shopping experience. Since our products are made-to-order, we follow a strict but fair return and refund policy. Please read the details carefully.
Return Eligibility Criteria
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect (wrong item/size/design received)
- The item is unused, unworn, and in its original condition with all tags intact
- A valid proof (images/video) is provided along with the video of opening the parcel
We do not accept returns for:
- Change of mind
- Incorrect size selected by the customer
- Minor color variations due to screen differences
Return Timeframe
- Return requests must be raised within 3 days of receiving the order
- Requests submitted after this period will not be accepted
To initiate a return, contact us at kreemclothing1111@gmail.com with your order details and proof.
Refund Process & Timing
Once your return request is approved:
- The product may be inspected or verified based on the issue reported
- Refunds will be processed within the our website in form of gift cards which can be used for further purchases
Refund method:
Store credit or replacement
Please note:
It may take additional time for the amount to reflect in your account
Exchange Options
We offer exchanges only in the following cases:
- Damaged or defective product
- Incorrect item received
Exchange conditions:
- Subject to product availability
- If unavailable, a refund or store credit will be issued
Damaged / Defective Product Handling
If you receive a damaged or defective item:
- Contact us within 3 business days at kreemclothing1111@gmail.com
- Share clear images/videos showing the issue alongwith unboxing video
- Our team will review and approve the request
Once approved:
- A replacement will be shipped at no additional cost
- Or a refund/store credit will be provided
Non-Returnable Items
The following items are non-returnable:
- Customized or made-to-order products (unless defective)
- Items purchased on sale or discount (unless defective)
- Used, washed, or worn items
Return Shipping Costs
- For defective, damaged, or incorrect items: We cover return shipping costs
- For any other approved cases (if applicable): Customer may bear return shipping charges
Important Notes
- All return requests are subject to verification and approval
- We reserve the right to reject returns that do not meet the above criteria
- Once a product is delivered, cancellations are not allowed
If you have any concerns, reach out to us at kreemclothing1111@gmail.com — we’re here to help.